Technical Support Analyst

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can.

Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

Brown Brothers Harriman is currently recruiting Data Governance Technical Support Analyst.

Brown Brothers Harriman is seeking an Application Infrastructure Technical Support Analyst with IBM Infosphere Data Governance platform experience. The analyst will maintain, support, patch and implement IGC platform functionalities. BBH’s Data Governance platform is a key component in the Data Platform eco system integrating with BBH in-house developed data virtualization applications.

Qualifications for your role must include:

• Bachelor’s degree in Computer Science, Engineering, or related technical field
• 3 – 5 years hands on IGC platform experience
• 3 – 5 yrs of hands-on experience in IT supporting and maintaining Linux operating systems
• Linux shell script programming
• WebSphere clustered deployments
• LDAP security authentication
• Infrastructure backup and recovery
• Hands-on experience with Oracle PL/SQL programming
• Experience working with Git, Jira, and Agile methodologies
• Experience with SDLC best practices
• Working knowledge of architectural principles, infrastructure engineering and integration
• Communication skills – both written and verbal
• Strong analytical and problem-solving skills
• Self-driven, work independently and across teams

Nice To Have:

• Working experience in a financial industry is a plus
• Understanding REST API integration

What We Offer:

• Private medical care for you and your family
• Life Insurance
• Hybrid Working Opportunities
• 2 additional days added to your holiday calendar for Culture Celebration and Community Service
• Various additional benefits including professional training and qualification support
• Subsidised cafeteria
• Contracts for an indefinite period of time with no probation period

Key Responsibilities Include:

• IGC application maintenance and support
• Applying IGC service packs
• Upgrading IGC software to new release(s)
• Performance tuning, cluster resource optimization
• Design, document IGC infrastructure maintenance and support run book
• Creating, submitting, and tracking vendor support tickets
• Work with distributed teams (DBA, Operating Systems, Application Production Support)